Online Help - ProMobile
Questions about the ProMobile Application.
I get an error: "Page can not be displayed" after I clicked on install.
This error occurs with some providers in the UK. In this case, the one solution is to open the URL "www.mybrainworks.eu/ota" in the browser to complete the installation.
If you have completed the license activation after you have installed ProMobile, you must repeat the license activation.
Start-ProMobile
-Open the Settings menu ProMobile
-Open the License menu settings
-Delete the last number of your license, and click the menu button and then click OK
-License activation will be started
-Reopen the License menu settings
-Add the last number of your license and click the menu button and then click OK
-License activation will be started
-The license activation is now complete.
If you receive an error message that the license can’t be activated then the most common error are:
You have requested a new license key and your old license key is still associated with your Smartphone. Please send us an email with the original license key and the phone ID, so that the old license key can be deactivated.
They have a corporate license keys and you reached the quantity ordered. In this case you need to purchase additional device licenses.
Please check the default connection settings under the license menu. One of the connection BIS, BES or APN Direct TCP for communication must be configured. In the APN Direct TCP settings the APN of the provider must be entered. Please follow this URL:
With Free ProMobile following settings can be modified
Home Folder
Language
Keyboard Layout
The buttons layout for controlling the functions can be configured in ProMobile menu. There are four programmable buttons, which can be configured with different functions and are activated when you open the recorder.
- Start ProMobile
- Go to Settings
- Click on button settings
- Click on a button and select a function. Repeat the process with de other buttons.
- Click on "Menu" and "OK" to save the settings.
When installing ProMobile via OTA the application permissions must be set before downloading. Please uninstall the ProMobile from your device and install the software again. Set the application permissions to "Allow".
After logging on to URL http://www.mybrainworks.eu/ota with your phone the device was not detected. Send us a message over http://www.mybrainworks.eu/contact about your smartphone so we can includ it to the compatibility list.
You also have the option to download the browser software on your PC and install the software on the smartphone.
Open the URL and select the hardware type http://www.mybrainworks.eu/my_downloads your smartphone. The displayed applications can be downloaded.
ProMobile creates dictation in "AMR" format. To use speech recognition you need to convert AMR into WAV format.
You can use our transcription application ProPlayer http://www.mybrainworks.eu/en/en_proplayer to convert the AMR files to WAV files.
Please open the Settings menu ProMobile and go to the memory settings.
By default, we use only 20% of free memory for the dictations. You can adjust the maximum amount of memory and change the value. In addition there is the storage time is an indicator of the total time for new dictations.
You need to upgrade the firmware OS to minimum 4.3 on your Pearl 8100.
If the installation of ProMobile over OTA can not be done, follow the installation instructions.
-Click on the main menu "Market"
-Log in with your Goolge Market Account
-Install AppsInstaller from ModmyGphone.com
-Connect your Android device with a USB cable to your PC
-Connect as mass storage the SD card
-Copy ProMobile "ProMobile.apk" into the root directory of the SD card
-Disconnect the USB cable from your phone
-Click on the main menu on AppsInstaller
-Select ProMobile at the AppsInstaller window
-Click "Install"
-After the successful installation, click "Done"
-Quit AppsInstaller and start ProMobile from the main menu
At some BlackBerry devices (Curve 8330) you need to set the permissions manual. Open the BlackBerry menu and click:
-Options->Advanced Options->Applications->ProMobile
Open "Edit Permissions". Set the permissions to "Allow" for:
-Connections
-Interactions
-Isert Data
Save the settings.
Watch this tutorial http://www.mybrainworks.eu/node/233
Please check the email of the sender in the ProMobile e-mail settings. When sending a dictate over the BES service, the e-mail address must correspond with the BES server.
If the Blackberry Curve 8330 is running on the Verizon network and the firmware is 4.3.0.127, you have to upgrade the firmware to 4.5.0.77. Please contact your carrier to get the firmware.
The application installation files require permission settings at the the Application Manager program. At the Nokia E71 the application security settings are in Application Manager. Open the Application Manager and click ProMobile to open the settings.
- Click on "Network "Settings“.
Select "always allowed."
- Click on „Connection“.
Select "always allowed."
- Click on „Multimedia“.
Select "always allowed."
- Click on „Read user data“
Select "always allowed."
- Click on „Edit user data“.
Select "always allowed."
Exit the settings by clicking "Back".
503 - ProDictate is not reachable or switched off
401 - Username is incorrect
500 - config file not allocated
405 - Configuration URL is incorrect
411 - Smartphone login on ProDictate is not possible
Please click on one of these tutorials:
ProMobile Quick Start Tutorial
Watch this tutorial on your smartphone http://www.youtube.com/watch?v=z9iqgrxn4ec
ProMobile License Activation Tutorial
Watch this tutorial on your smartphone http://www.youtube.com/watch?v=Ss1yCGqaJPE
Watch this tutorial on your smartphone http://www.youtube.com/watch?v=ui1mR4LBjc8
ProMobile Permission Settings Tutorial
Watch this tutorial on your smartphone http://www.youtube.com/watch?v=OcwYN6ugul4
This is a DNS error. The problem is in the OS.
Go to Options->Mobile Network->Tools->DNSLookup->Clear DNS Cache to fix the issue.
You need to upgrade your firmware to 4.5. to avoid this error.
The upgrade of the firmware for the BlackBerry is free of charge.
Please connect your BlackBerry device with your PC and open this URL.
http://na.blackberry.com/eng/update/
It will check for the new firmware and let your upgrade your device.
The license must be entered at the ProMobile settings->License. After that you need to activate the license. For license verification, you need an Internet connection, otherwise the license can not be activated. Depending on the smartphone, you can choose transfer protocol BIS, BES or Direct TCP.
Watch this tutorial at: http://www.mybrainworks.eu/node/231
For the transfer of dictations by e-mail, you must enter the sender and the receiver e-mail at the ProMobile settings. As a transmission protocol you can choose HTTP, TCP, or SMTP Direct.
The BlackBerry Direct TCP settings can be changed at the TCP / IP settings.
Menu->Option->Advanced Options->TCP/IP.
For your APN settings please contact your provider.
Watch this tutorial at: http://www.mybrainworks.eu/node/232
A list of the providers you can find here: http://www.blackberryfaq.com/index.php/Carrier_specific_APN/TCP_settings
At some BlackBerry devices (Curve 8330) you need to set the permissions manual. Open the BlackBerry menu and click:
-Options->Advanced Options->Applications->ProMobile
Open "Edit Permissions". Set the permissions to "Allow" for:
-Connections
-Interactions
-Isert Data
Save the settings.
Watch this tutorial at: http://www.mybrainworks.eu/node/233
