Help Desk

Help DeskBrainworks GmbH Help Desk

professional Solutions for IT

Brainworks GmbH Help Desk is an easy-to-use ticket system, allowing a complete documentation and administration of support cases. Help Desk simplifies and accelerates execution and control of support procedures. With Help Desk you are delivered a high-quality service.


 

Features:

  • Categorized problem gathering
  • Priority control
  • Escalation management
  • Problem forwarding to individual groups with the required know-how
  • Gathering of collective requests

Technical Aspects:

System requirements:
PC - based (x)Win XP (x)Win NT (x)Win 2000

Citrix® Server...

ProDictate

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Prodictate® provides interfaces to external applications and supports you in enhancing your profitability

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Create statistics with "intelligent" charts faster now. Our latest ProReport® version provides you solutions to work more effectively and to process relevant business data selectively.
ProReport® has a multitude of new functionalities, with which you achieve a crucial overwiev over your business processes.

ProReport

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