Help Desk
Brainworks GmbH Help Desk
professional Solutions for IT
Brainworks GmbH Help Desk is an easy-to-use ticket system, allowing a complete documentation and administration of support cases. Help Desk simplifies and accelerates execution and control of support procedures. With Help Desk you are delivered a high-quality service.
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Features:
- Categorized problem gathering
- Priority control
- Escalation management
- Problem forwarding to individual groups with the required know-how
- Gathering of collective requests
Technical Aspects:
| System requirements: |
| PC - based |  Win XP |
Win NT |
Win 2000 |
Dictation software...
ProRecorder
ProRecorder has been developed with Microsoft's® .NET technology.
Special emphasis on sound quality and functionality has been our guideline in the conception of this application.
ProRecorder® provides interfaces to external applications and assists you in increasing your profitability.
Headphones...
Headphones
Our headphones for current dictation systems. For recording- and playback-devices with 3.5 mm plug sockets.
Citrix® Server...
ProDictate
Through utilization of ProDictate® in a Citrix® Presentation Server 4.x and XenApp environment, web applications of the digital dictation management system are made available centrally. Those web-applications allow hence a simplification of the IT-administration and a complete configuration of the software.
Prodictate® provides interfaces to external applications and supports you in enhancing your profitability
Controlling...
ProReport
Create statistics with "intelligent" charts faster now. Our latest ProReport® version provides you solutions to work more effectively and to process relevant business data selectively.
ProReport® has a multitude of new functionalities, with which you achieve a crucial overwiev over your business processes.
